the correct answer is (e) which is all of the above.
Explanation: Customers are king, their satisfaction is the ultimate goal for a business. Unsatisfied customer are difficult to retain as well, hence, their problems must always be welcomed and solved. It also aware the firm or give an idea about what needs to be changed or added. Negative word of mouth is also prevented. Its a chance for an organization to convert dissatisfied customer into highly satisfied customers and chances of retention increases as well.
Answer:
The correct answer is Maverick buying.
Explanation:
Maverick, is a wayward, a dissident, a rebel, someone who refuses to abide by the rules or resists joining a group. The term originates from Samuel A. Maverick (1803-1870), a Texas rancher, who refused to mark his cattle.
The "maverick buying", refers to purchases out of contract or channels established by an organization. For example, the Corporate Supply department negotiates a competitive price for certain particular models of laptops with a distributor. Days later, someone from the Human Resources department requests the purchase of a much more expensive model, for which a discount has not been negotiated.
Another example: traveling in an airline and staying in a hotel other than those with which the company has signed agreements.
The impact of bypassing the preferred purchasing channels and systems can vary from operational inefficiency, to missing out on the advantages of corporate contract negotiation, large fines and even jail time.
Chill/Sleep mode... I think errr
A. consumers need to be better informed about what services are available and what those services cost.
