Question

Gus, the general manager at Fireball Manufacturing, has to deliver a negative performance evaluation to Tina, a customer service representative. During the meeting, Gus first thanks Tina for her kindness to fellow employees, then he delivers the bad news. Finally he ends the review with an expression of goodwill. In this situation, Gus is applying the ______ approach for delivering the bad-news message.

Answer 1

Answer:

The sandwich approach

Explanation:

The sandwich approach  -

It is referred to as an unilaterally controlling strategy .

In this type of strategy , the feedback is given in the form of a sandwich , where the positive feedback is wrapped inside the negative feedback , is referred to as the sandwich approach  .

i.e. ,

The person starts with negative points and then add new positive points and finally ends with the negative points .

Hence , from the given scenario of the question ,

The correct answer is the sandwich approach .