According to the gaps model of service quality, Kevin's beliefs can be best described as <u>customer expectations</u>.
What is Gap's Model?
Product Managers from all sectors can utilize SERVQUAL (service quality gap model), a technique for measuring service quality gaps. Identifying gaps between client expectations and the actual services offered at various levels of service delivery is the goal of this model.
5 gaps in service quality model:
The five gaps in the service quality gap model are Knowledge, Policy, Communication, Delivery, and Customer. The five gaps model of service quality is known as the Gap model. The gap model of service quality analyzes gaps and problems between organizations and their customers.
Learn more about the Gaps model here:
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In this item, we assume that the word spending is associated with the amount of money used by the government for its education, rather than time. It can be concluded from the given that whichever country spends the most on the education values it more.
Hence, the conclusion that can be derived is the second choice in which the amount spent by South Korea and China are being compared.
<span>Moline could say, "I was disappointed that I didn't receive a call from you last night." This shows that her feelings are a result of her own unmet expectations, rather than the actions of others alone.</span>
They needed more soldiers to fight
