1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
zubka84 [21]
2 years ago
5

Kevin visits a gourmet food store. He believes that the store will have more choices and higher quality products than those avai

lable at a small grocery store. According to the gaps model of service quality, Kevin's beliefs can be best described as _____.
Social Studies
1 answer:
maria [59]2 years ago
7 0

According to the gaps model of service quality, Kevin's beliefs can be best described as <u>customer expectations</u>.

What is Gap's Model?

Product Managers from all sectors can utilize SERVQUAL (service quality gap model), a technique for measuring service quality gaps. Identifying gaps between client expectations and the actual services offered at various levels of service delivery is the goal of this model.

5 gaps in service quality model:

The five gaps in the service quality gap model are Knowledge, Policy, Communication, Delivery, and Customer. The five gaps model of service quality is known as the Gap model. The gap model of service quality analyzes gaps and problems between organizations and their customers.

Learn more about the Gaps model here:

brainly.com/question/3259638

#SPJ4

You might be interested in
The Inca Empire’s system of advanced roads are often compared to those of the _____ Empire.
Olenka [21]
A: Roman Empire, the Roman Empire was one of the few kingdoms that actually created easy travel roads in ancient civilizations, for the distributionof goods and the easy transportation of people from a certain spot in the kingdom to another. 
3 0
3 years ago
What is the purpose of the united nations according to this charter
Tanya [424]

The UN Charter sets out four main purposes: Maintaining worldwide peace and security. Developing relations among nations. Fostering cooperation between nations in order to solve economic, social, cultural, or humanitarian international problems.

8 0
4 years ago
Read 2 more answers
When, Where, and how did folk spiritual develop? What are it’s key characteristics?In what context did the arranged spiritual em
timama [110]

Answer:

  • The folk spirituals was created by he African American slaves at the slave plantations during the slavery (approximately 18th century). Folk spirituals were mostly musical, it was created through the combination of  their native African rhythms, religious hymns, and work songs.
  • The characteristics of folk spiritual included singing, clapping, dancing, and chanting
  • This was a way the slaves emotionally express themselves outside their masters religion and culture without getting in trouble, they did this by singing christian songs, that had underlying meaning that related to their African culture . They also used folk spirituals to keep their African roots (language and culture) alive.
  • Both forms were demonstrated through singing, and clapping. The slaves related to the stories of the Old testament, thus the drew from it and mixed it with the African element.

Explanation:

Slaves were not allowed to speak their own language, it went as far as them being given new (christian) names, in order to strip them away from their African heritage. As a way to keep their heritage folk spiritual was created. In this way slaves could maintain their heritage without being punished.

3 0
3 years ago
How did the Transcontinental Railroad change life in the United States?
GaryK [48]
D. People could travel great distances quickly
4 0
3 years ago
What type of government did robespierre want?
Alexxx [7]
Okay, sorry I don’t know the answer to your question but when I was scrolling through here, I thought you typed “What type of government did rotisserie want?” I’m starving and delusional
8 0
4 years ago
Other questions:
  • Brandon was waiting in line to make a deposit at the bank when he heard the man in front of him say softly to the teller, "just
    5·2 answers
  • The answer please !!!
    8·1 answer
  • ______rights are guaranteed to all members of American society by the U.S. Constitution and are particularly important to crimin
    10·1 answer
  • Based on this excerpt from Stowe’s novel, the character who speaks these words is ________. "We don’t own your laws; we don’t ow
    8·1 answer
  • Factors that contribute to incidence of human rights violations in communities​
    14·1 answer
  • A trade Union can be classified as a/an​
    9·1 answer
  • Mga pangunahing bahagi ng niyog<br><br>​
    15·2 answers
  • Which of the following was true about the Minutemen?
    11·1 answer
  • HELPPPPPPPPP PLZZ
    6·2 answers
  • People tend to evaluate female leaders slightly less favorably than male leaders because:_________
    6·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!