Paul is the HR manager at FloGlow Inc., which is preparing for the launch of a new product line. The company needs to know how m
any new customer service representatives to add to help customers with questions and concerns about the existing and new products. To guide the company, Paul needs information about the number of employees currently providing customer service, the number likely to be in those jobs next year, and the number expected to move to other positions in the organization. The information will be easier to organize and interpret if Paul uses a(n)
probabilities with more than one states moving from one to another. With transitional matrix, prediction can be made as well as the followed trend of events.it can be regarded as stochastic matrix.
In the case whereby Paul, needs information about the number of employees currently providing customer service, the number likely to be in those jobs next year, and the number expected to move to other positions in the organization, it will be easier to organize and interpret all these information if Paul uses transitional matrix because there are different states of information here, and he needs to move from one to the other.
