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zlopas [31]
3 years ago
14

In the early 1990s when the US. General Accounting Office (GAO) studied the financial effect of service quality on companies tha

t had won the Malcolm Baldrige National Quality Award, it determined that these elite quality firms benefited in all of the following ways EXCEPT:
A. Increased market share

B. Improved return on sales

C. Improved sales per employees

D. Increased return on assets

E. Increased advertising
History
1 answer:
siniylev [52]3 years ago
7 0

Answer:

Explanation:

E. Increased advertising.

Some strategies are part of the systems quality improvement plan of these companies, involving customers, people, results,  information and knowledge formthe possibitities of quality of improvement strategies.

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