In the early 1990s when the US. General Accounting Office (GAO) studied the financial effect of service quality on companies tha
t had won the Malcolm Baldrige National Quality Award, it determined that these elite quality firms benefited in all of the following ways EXCEPT: A. Increased market share
Some strategies are part of the systems quality improvement plan of these companies, involving customers, people, results, information and knowledge formthe possibitities of quality of improvement strategies.