Question

A Motel 6 franchisee does not do a good job managing the housekeeping staff and is slow at addressing repairs. Customers check-in to their rooms and are frequently cut or injured on broken fixtures. They often ask to be moved to another room or to check out of the hotel completely. This customer experience reflects poorly on the brand and exposes the company to potential liability. This is an example of:

Answer 1

Answer & Explanation: From the following scenario/case, we can state that this case illustrates the example of disadvantage. Here in this case this will referred to as a disadvantage to the individual or franchisor. In this particular case there is lack of control or grasp over the organization or franchisee that tends to result in the damage to its brand.