The answer is A. Hope I could help.
Answer:
The correct answer is A that is Relationship oriented leadership style.
Explanation:
Relationship oriented is an approach of the leadership style in which an individual or the person focuses or aim on the general well being as well as the motivation of the team members.
In this case, Dominic is most preferred in comparison to Eva as Dominic has a pleasing personality and she is also helpful to other coworkers. So, she has a relationship-oriented style.
Answer:
(D). surrogate interaction and direct interaction.
Explanation:
Process Chain Network (PCN) analysis involves designing an organization's processes in such a way that it brings about better interaction with customers.
The PCN analysis highlights three process areas which are; <u>surrogate interaction, direct interaction</u> and independent processing areas.
<em>Service operations only exist within the areas of </em><em>surrogate interaction and direct interaction</em><em>, because they require more interaction with customers and are more personal in nature.</em>