Answer:Emma's motivation is extrinsic.
Explanation:Extrinsic motivation is the reward for a job or desire to get something. In the case Emma, her wish is to win the trophy and works for that.
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It helps to increase customer retention and reduce negative word of mouth. Overall, as a business it is vital to keep customers happy as their patronage keeps the business alive.
The answer is $13.76
Equation: 8.60 x .16