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Andrew [12]
3 years ago
5

One of the four seasons hotel's customer-defined standards is "staff will speak to guests in an attentive, natural, and courteou

s manner." this is an example of a(n) ________ customer-defined standard.
Business
1 answer:
galina1969 [7]3 years ago
6 0
Soft customer-defined standard.  
Opinion based measures that cannot be observed and must be collected by talking to customers(perceptions, belief) is called Soft customer-defined standard.
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