Answer:
Employee Resources Management (ERM)
Explanation:
Employee Resources Management (ERM), modules makes use of Customer Relationship Management tools to attend to matters relating to employees' such as employee retention and performance..
Answer:
Self-concept.
Explanation:
Self concept is expressed in a companie's mission and it is the perception one has of his goals, characteristics, behaviours, and abilities.
It is a picture of what we think we are. In a business self-concept is important because it dictates the way we act and think on a daily basis.
When comparing mission statement of rival forms it is beneficial to try and get insights into their self-concept, so that strategies to compete with them can be formulated.
Answer:
No
Explanation:
Customer service has a great impact on every business, every company must train it's staff on how to listen to customers and attend to their needs in a polite and professional manner.
A great customer service will keep customers happy and satisfied, this will in turn make them want to come back to do more business. A satisfied customer will go extra length to recommend others to the company but unsatisfied customer that feels that his needs weren't addressed properly or his request wasn't attended to, such customer will not likely but from the company and also bad mouth the company to others and this will leave a great impact on the company growth.
In summary, no company in a specific industry would survive or get by without having customer service as this is part of what makes a company grow.
Firms should emphasize the importance of consistently good customer service to its employees in order that good customer service becomes a part of the organizational culture.
Organizational culture is that the collection of values, expectations, and practices that guide and inform the actions of all team members. consider it because the collection of traits that make your company what it's. a good culture exemplifies positive traits that result in improved performance, while a dysfunctional company culture brings out qualities that may hinder even the foremost successful organizations. Organizational culture affects all aspects of your business, from punctuality and tone to contract terms and employee benefits. When workplace culture aligns together with your employees, they’re more likely to feel softer, supported, and valued. Companies that prioritize culture may also weather difficult times and changes within the business environment and are available out stronger.
Learn more about Organizational culture.
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