Question

A company implements an enterprise resource planning application to help improve its financial and operational reporting while gaining other efficiencies related to sales and inventory management. For the implementation, the company hires an individual specializing in preparing the company for the changes through documenting new policies and procedures and developing new training. This is an example of
1. an economic event.
2. segregation of duties.
3. a social event.
4. change management.

Answer 1

Answer: Change management

Explanation:

By nature, people are resistant to change. This is pronounced in situations where an organization introduces new process, systems or technology. A new project which may have the potential of making a business more efficient or more profitable will not achieve this goal unless staff adopt it.

A specialist who is familiar to the resistance normally developed to such changes can help make the transition from the old to the new system successful by addressing concerns, answering questions, training and documenting the process.