Question

A customer at the checkout complains that they can't find the brand of shampoo that they came in for. When you check for them, you see that there is no product on the shelf. What do you do?

Answer 1

Here are the options:

A. Check the receiving room for the product to be in the shelves.

B. Let them no the truck comes in on Tuesday.

C. Tell the Customer to check back again later.

D. Show the Customer the other brands of Shampoo that's available on the shelf

Answer:

D. Show the Customer the other brands of Shampoo that's available on the shelf.

Explanation:

This is the option because it provides an opportunity to still make a sale. Remember, the customer only complained of not seeing a particular brand

It therefore, means that if shown other brands of Shampoo that's available on the shelf they may opt-in to buy them.