Answer:
a. delivery
Explanation:
The delivery gap is that gap which shows a difference between the company service timing and actual service timing that is given to the customer
The motive of the organization is to deliver the productions within the prescribed time so that the customers can get maximum satisfaction.
But if the delivery is not made with the given that, the customer expectation falls which ultimately reduces the customer satisfaction towards the products delivered to them.
When using a distributed workforce, collaborators are chosen based on competence and intentions. In this type of workforce, location is not important. They recruit people locally or internationally as long as they have the same intentions as the company and are willing to collaborate efficiently.
