The answer is d, your welcome
The answer is the second option: It’s difficult to predict the effects of new policies and procedures.
Not having the excerpt here, I can only help you to find the answer. Mood is the feeling you get when you read the passage. Foreboding is fearful or apprehensive. Welcoming is or can be joyful and accommodating or making someone feel comfortable in their surroundings. Sorrowful is sad or mournful. Optimistic is positive, hopeful, and confident about your future. As you read the passage, which of these are you feeling or closely matches your feelings.
Answer:
ok ammm where's the question in here ?
Someone or something alive and able to think or feel
