Explanation:
This is a complex issue that may reflect on the organizational culture of that company. As a leader, it is necessary to understand the situation and listen to both parties in order to find a favorable solution for the company and the employees. Since Marshall's work is important to the company, firing him at first may not be a favorable decision, what the leader can do is provide feedback to him about his interpersonal relationship at the company.
As an effective leader, it is necessary to constantly monitor the work and the relationship between employees, in which case it is necessary to understand the reason for Marshall's behavior and try to change the parameters and procedures that may be facilitating this behavior. It is necessary for him to understand that despite being an effective worker, the company is an integrated system that must be in perfect synchronicity for it to be successful in the market.
What the leader could do in this case then is to try to change the code of organizational ethics, seek training and psychological assistance for Marshall if necessary, talk to the workers who are part of the conflict to understand the situation in the best way, to seek a work redesign. , etc.
Answer:
<u>Customer satisfaction.</u>
Explanation:
Customer satisfaction is an extremely relevant factor for a company as it can directly influence the success or failure of a business.
The whole experience that the customer will have with your company will influence their perception and decision to re-establish relationships with the organization. The company should pay attention to the set of determinants responsible for customer satisfaction, the product must meet their needs, service and service should be cordial and optimized to clarify doubts and assist in the process of purchase and customer loyalty.
So on that issue, an employee like Sharon will negatively impact customer satisfaction, which has not been answered and badly answered. What the organization can do to improve this cycle is to invest in employee training and motivational policies that help increase job satisfaction and thereby increase customer satisfaction.
The governor of South Dakota reports a budget surplus in 2011 and he states that the government received more taxes in the year than it spent in that year
Explanation:
Budget is the amount that the government plans and spends for the future needs and always the government introduces the budgets in the beginning of the year
Taxes must be paid regularly by the citizens and it is the due responsibility and the report of the taxes paid will be given to the governor an the report will be read and in one such report the governor of Dakota reported that there was a budget surplus the government received more taxes than it spent
Answer:
a. have performance attributes that are difficult to ascertain at the moment of purchase
Explanation:
In case of an experience good, it is difficult to make predictions regarding its price and quality.
The reputation of a seller and word of mouth are the important things that customers can use to make decisions regarding purchasing of the product.
Experience goods are those which have performance attributes that are difficult to ascertain at the moment of purchase
