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sp2606 [1]
3 years ago
10

When Maria, the keynote speaker at a major business leaders' conference, arrived in the middle of the night at the Ritz-Carlton,

she was exhausted and her suit was wrinkled from her 10-hour plane trip. The night clerk found someone to dry clean Maria's suit and have it ready for her morning presentation. She has been a loyal Ritz-Carlton customer ever since. In this example, Ritz-Carlton demonstrated the macro strategy of Multiple Choice customer excellence. operational excellence. product excellence. promotional excellence. global excellence.
Business
1 answer:
Rudiy273 years ago
8 0

Answer:

The answer is: customer excellence

Explanation:

The night clerk is not in charge of looking for dry cleaners, he is not Maria's personal assistant nor does he own or operate a dry cleaning service. So the fact that he did more than his job requires him to do, exemplifies how Ritz-Carlton's employees are committed to providing excellent customer service.

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Answer:

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The replacement decision is the process of identifying, evaluating and taking decisions on two or more independent alternatives. During this process company evaluate various alternatives of investment in different projects and select one of the best alternative based on its cost, rate of return, time required and risk associated with it etc.

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3 years ago
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<em>Find out more at brainly.com/question/25491863. </em>

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