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sp2606 [1]
3 years ago
10

When Maria, the keynote speaker at a major business leaders' conference, arrived in the middle of the night at the Ritz-Carlton,

she was exhausted and her suit was wrinkled from her 10-hour plane trip. The night clerk found someone to dry clean Maria's suit and have it ready for her morning presentation. She has been a loyal Ritz-Carlton customer ever since. In this example, Ritz-Carlton demonstrated the macro strategy of Multiple Choice customer excellence. operational excellence. product excellence. promotional excellence. global excellence.
Business
1 answer:
Rudiy273 years ago
8 0

Answer:

The answer is: customer excellence

Explanation:

The night clerk is not in charge of looking for dry cleaners, he is not Maria's personal assistant nor does he own or operate a dry cleaning service. So the fact that he did more than his job requires him to do, exemplifies how Ritz-Carlton's employees are committed to providing excellent customer service.

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Southeastern bell stocks a certain switch connector at its central warehouse for supplying field service offices. the yearly dem
Naily [24]

Economic order quantity (EOQ) is the perfect request amount an organization should buy for its stock given a set cost of creation, request rate and different factors.

This is how we calculate this;

Economic order quantity = square root ( 2*demand *fixed cost / holding cost)

demand = 14,400

fixed cost = $77

holding cost = $23

=√ ( (2×14,400) (77 / 23))

= √ (2880)(3.348)

= √(96422.4)

=310.5 = 310 units

8 0
3 years ago
Cinram machines has the following estimates for its new gear assembly project: price = $1,340 per unit; variable costs = $348 pe
kumpel [21]
Given:
Price per unit : 1,340
variable cost per unit: 348
fixed cost: 5.1 million 
quantity produced: 82,000 units
estimate: <u>+</u> 5 percent

Total variable cost: (82,000)(1.05)(348)(0.95) = 28,464,660

Considering the accuracy of the estimate, the total variable cost is $28,464,660.00
6 0
3 years ago
For observation to be a useful skill, what are 2 key points to avoid "cluttering" your mind with unimportant information?
julsineya [31]

When you observe information, it's important to make sure you aren't cluttering your mind with unimportant information. Unimportant information refers to anything that you are observing while learning that won't matter overtime or, doesn't directly pertain to your situation. Observation can only be a useful skill if what you are observing you remember and can do after watching on your own.

4 0
3 years ago
TB MC Qu. 10-144 (Algo) Doogan Corporation makes a product ... Doogan Corporation makes a product with the following standard co
LiRa [457]

Answer:

Material quantity variance = $9,380 adverse

Explanation:

<em>A material usage variance occurs when the standard quantity required to active a particular level of production is higher or lower than than the actual actual quantity used. A favorable variance would mean than less quantity of materials were used than the standard to achieve a given output level. And an adverse variance would mean the opposite</em>

We can calculate it as follows:

                                                                                         grams

4,400 units should have used (4,400× 2 grams)            8,800

but did use                                                                   <u>    10,140</u>

<u> </u>                                                                                    1,340 adverse

standard price per g                                                ×<u> $7______</u>

Material quantity variance                                    <u>       $ 9,380 adverse</u>

Material quantity variance = $9,380 Adverse

3 0
3 years ago
On January 1, Boston Company completed the following transactions (use a 7% annual interest rate for all transactions): (FV of $
GaryK [48]

Answer:

a) A sum of $6,000 is to be paid at the end of each year for 7 years and the principal amount $115,000 to be paid at the end of 7th year.

PV=$6,000/(1+0.07)^1 + $6,000/(1+0.07)^2 +$6,000/(1+0.07)^3 +$6,000/(1+0.07)^4 +$6,000/(1+0.07)^5 +$6,000/(1+0.07)^6 +$6,000/(1+0.07)^7 +$115,000/(1+0.07)^7

PV=$5,607.47 + $5,240.63 + $4,897.78 + $4,577.37 + $4,277.91 + $3,998.05 + $3,736.49 + $71,616.22

PV=$103,951.92

b) Let the single sum that will grow to $490,000 at 7% interest per annum at the end of 8 years be X

FV=PV(1+i)^n

$490,000 = X(1+0.07)^8

Thus,

X= $490,000/(1.07)^8

X = $490,000/1.7182

X = $285,182

Thhus, a single sum of $285,182 needs to be deposited for 8 years at 7% interest p.a.

The total amount of interest revenue is ($490,000-$285,182) = $204,818

c) PV = $75,000/(1.07)^1 + $112,500/(1.07)^2 + 150,000/(1.07)^3

PV = $70,093.45 + $98,261.85 + $122,444.68

= $290,800

FV =$75,000*(1.07)^1 + $112,500*(1.07)^2 + 150,000*(1.07)^3

= $80,250 + $85,867 + $91,878

= $257,995

d) The cost of the machine is $170,000. Immediate cash paid $34,000. Loan Amount is ($170,000-$34,000)=$136,000

The PVA factor at 7% p.a compounded annually for 5 years is 4.1002

Thus, the PMT = 136,000/4.1002

= $33,169

Thus, the amount of each annual payment is $33,169 for 5 years.

The total amount to be paid is ($34,000+$33,169*5)

=$34,000+$165845

=$199845

The interest expense is ($199845 - $170,000)

= $29,845

3 0
3 years ago
Read 2 more answers
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