Question

Joseph Juran provided guidance regarding how to conduct quality planning, quality control, and quality improvement. Which of the following items is NOT part of Juran's Quality Trilogy? a. select and support improvement projects, select and implement solutions, and maintain control of improved processes.b. work to identify root causes, not just symptoms.c. identify all customers and their needs, develop requirements, and develop methods to satisfy those requirements.d. determine what to control, establish measurement systems, establish standards and compare performance to standards.

Answer 1

Answer:

b. work to identify root causes, not just symptoms.

Explanation:

The main thing on which Joseph Juran focused was on quality, how it could be improved in planning, and performing properly.

This provided for the quality controls, plans, improvements which could be made, but it did not work on finding the causes behind the lack that why it could not be achieved.

Accordingly it did not in manner focused on the finding the symptoms or root causes.

As it was focused on the action of now what can be done.