I'm not quite sure I understand, but my guess is List.
Answer:
Climax: The narrator kills the old man.
Exposition: the narrator and the old man are introduced.
Falling action: The narrator shows the policeman into the old man's room
Resolution: The narrator confesses to his guilt and tells the police where to find the body.
Rising action: The narrator goes into the old man's room every night for seven days with the intention of killing him.
Answer:
Empathetic listening is not a form of a blockage to effective listening. The rest are all disruptive or intrusive.
Explanation:
