Question

Kathleen is the new operations manager of a national stock brokerage firm. She recently attended a conference on the use of expectancy theory to motivate employees. In order to incorporate what she has learned, the first thing Kathleen must do is:

Answer 1

Answer: determine what rewards are valued by her employees

Explanation:

From the question, we are informed that Kathleen is the new operations manager of a national stock brokerage firm and that she recently attended a conference on the use of expectancy theory to motivate employees.

In order to incorporate what she has learned, the first thing Kathleen must do is to know the kind of rewards that her workers value. This will be vital to achieve organizational goals.