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IRISSAK [1]
4 years ago
15

Customer service representatives (CSRs) often conceal their frustration when serving an irritating customer. This behavior from

the CSRs is an example of:
A. Cognitive dissonance
B. Cognitive response
C. Emotional labor
D. Judgmental evaluation
E. Emotional attribution
Business
1 answer:
Vinil7 [7]4 years ago
5 0

Answer:

C. Emotional labor

Explanation:

Based on the information provided within the question it can be said that this behavior from the CSRs is an example of Emotional labor. Mainly because individuals are expected to control all of their emotions when in the workplace and demonstrate a clear compassionate personality to all customers. This takes emotional work which is why it is considered emotional labor.

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Organizational core values are the answer to which of the following questions? How do we accomplish our goals? Which of the valu
Ipatiy [6.2K]

Answer: The correct answer is “How do we accomplish our goals?”

Explanation: An organization’s core values are the fundamental beliefs of the organization. The are the guiding principles that guide the activities and employees of the organization. They answer the question “How do we accomplish our goals?”

8 0
3 years ago
An investor who was not as astute as he believed invested $264,500 into an account 12 years ago. Today, that account is worth $2
valina [46]

Answer:

-19.061%

Explanation:

interest earned= principal x time x interest rate

Interest earned = $264,500 - $204,000 = $-60,500

$-60,500 = $264,500 x 12 x interest rate

interest rate = -0.19061 = -19.061%

4 0
4 years ago
Suppose you're working as a salesperson and one of your prospects tells you they are interested in your product because it is th
Artemon [7]

a. Situational needs

b. Functional needs

c. Social needs

d. Psychological needs

e. Knowledge needs

Answer:

b. Psychological needs

Explanation:

-Situational needs are the ones that are related to the customer's environment, place and time.

-Functional needs are the basic ones people need to be able to live.

-Social needs refer to the need people have to relate to the others.

-Psychological needs refer to things pople need for their well-being and being able to function properly.

-Knowledge needs refers to the ones related to learning new things.

According to this, the need the buyer is expressing is a psychological need because your prospect says that they are interested in the product because it is the one best suited for a particular task. The prospect could be able to buy a similar product from someone else but as they consider this as the best one, buying it will make them feel good.

4 0
4 years ago
Omar's current annual salary is $75,000. How much will he need to earn 20 years from now to retain his present purchasing power
Alexus [3.1K]

Answer:

amount = $136658.91

Explanation:

given data

current annual salary =  $75,000

time = 20 years

rate = 3%  = 0.03

to find out

amount

solution

we will apply here amount formula for continuously compounded that is express as

amount = Principal × e^{rt}   .......................1

put here value we get

amount = $75,000 × e^{0.03*20}

amount = $75,000 × 1.822

amount = $136658.91

8 0
3 years ago
What is perfect competition of economic
iris [78.8K]
- Free entry and exit
- Homogeneous product
- Large buyers and sellers
- No artificial restrictions
- No transportation costs
- Perfect knowledge of prices and technology
5 0
3 years ago
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