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IRISSAK [1]
4 years ago
15

Customer service representatives (CSRs) often conceal their frustration when serving an irritating customer. This behavior from

the CSRs is an example of:
A. Cognitive dissonance
B. Cognitive response
C. Emotional labor
D. Judgmental evaluation
E. Emotional attribution
Business
1 answer:
Vinil7 [7]4 years ago
5 0

Answer:

C. Emotional labor

Explanation:

Based on the information provided within the question it can be said that this behavior from the CSRs is an example of Emotional labor. Mainly because individuals are expected to control all of their emotions when in the workplace and demonstrate a clear compassionate personality to all customers. This takes emotional work which is why it is considered emotional labor.

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Select the items that describe the results of scarcity.
Anika [276]
Here are the items that would describe <span>the results of scarcity:
-</span><span>There are not enough goods and services to meet everyone's wants.
-</span><span>Using resources today means having fewer of them in the future.
Scarcity means being in short supply or shortage. Hope this answers your question. </span>
4 0
4 years ago
Dr. Abaee is developing a new intelligence test. He gives his test to a group of 100 participants and records their scores. Six
Oksanka [162]

Answer:

Her test is reliable.

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4 years ago
From the list that jill made for a shopping trip to the grocery store, she could recall only the items in the beginning and in t
Veseljchak [2.6K]

this is an example of semantic memory

<h3>What is semantic memory?</h3>

Semantic memory refers to general world knowledge collected by humans over the course of their lifetimes. This general knowledge is influenced by experience and culture.

You are using semantic memory when you know what an object is, the name of a color, or the name of the president. Semantic memory is critical for children and students since it allows you to recall the facts that you are learning and being evaluated on.

Semantic memory is conscious long-term memory for the world's meaning, understanding, and conceptual facts. Semantic memory is one of two types of explicit, conscious, long-term memory, which is memory that may be recovered into conscious awareness after a considerable delay (from several seconds to several minutes).

To know more about semantic memory follow the link:

brainly.com/question/4167952

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8 0
2 years ago
Horatio can produce either a combination of 15 bird houses and 25 wind chimes or a combination of 30 bird houses and 15 wind chi
romanna [79]

Answer:

So 10 wind crimes has an opportunity cost 15 bird houses

or 1.5 per unit.

Explanation:

The opportunity cost is the cost of the goods it could been produced instead of the current output.

For the 10 wind chimes it will be the decreases in the birdhours production.

When Horatio moves to 25 from 15 wind chimes his bird house production fall to 15 from 30 Therefore, it decreases by 15

So 10 wind crimes has an opportunity cost 15 bird houses

we can do this metric by unit:

15/10 = 1.5 each additional wind chimes cost 1.5 bird house.

4 0
3 years ago
Is shift work involved in electrician?
Hunter-Best [27]

Answer:

Yes

Explanation:

3 0
3 years ago
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