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anygoal [31]
3 years ago
13

Whether an existing business process is being improved or a completely new business process is being​ created, the first step in

the Six Sigma approach is to A. define the goals. B. analyze the process. C. refine the process. D. describe the steps.
Business
1 answer:
PIT_PIT [208]3 years ago
8 0

Answer:

A) define the goals. (part of define the problem)

Explanation:

The 5 stages of the Six Sigma process (DMAIC) are:

  1. <u>D</u>efine the problem: involves defining the problem statement ⇒ the reasons for creating or improving the process ⇒ define the goals of the process ⇒ establish a timeline ⇒ determine the scope of the project ⇒ choose the team that will be in charge of carrying out the project.  
  2. <u>M</u>easure or quantify the problem.
  3. <u>A</u>nalyze and identify the cause of the problem.
  4. <u>I</u>mprove by solving the root cause of the problem and verify the improvement.
  5. <u>C</u>ontrol the improvements and pursue perfection.

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