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ss7ja [257]
3 years ago
5

With respect to the key dimensions of service quality, promptly crediting returned merchandise and rapidly replacing defective p

roducts is an example of _____.
Business
2 answers:
emmainna [20.7K]3 years ago
7 0

Answer:

responsiveness

Explanation:

With respect to the key dimensions of service quality, promptly crediting returned merchandise and rapidly replacing defective products is an example of<u> responsiveness</u>

AlekseyPX3 years ago
7 0

Answer:

The correct answer is letter "C": responsiveness.

Explanation:

In the Corporate world, responsiveness refers to the ability companies have to attend customers' demands quickly and efficiently. This ability is necessary when customers need assessment in their purchases or when they file claims because of different reasons such as bad customer service or product-related issues.

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Bad debt may likely have prevented them from making the required profit to cater for the needs of the company such as payment of salaries and purchase of goods which if not treated may lead to the collapse of the company.

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When overall interest rates fall (to 2%), the bond you already own (with 5% coupon rate) becomes more valuable to potential buyers, so its price will rise.

<h3>What is the relationship between interest rate and bond prices?</h3>

A bond is a debt instrument used by companies, individuals and the government to raise capital for its activities. Bondholders earn interest on their investments at predetermined regular intervals. When the bond matures, the bondholders would receive the amount that was invested.

There is an inverse relationship between the price of a bond and the interest rate. When interest rate rises, the price of bonds would fall. Conversely, when interest rate falls, the price of bonds will rise.

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