The best first step is to acknowledge that they are upset. Have them sit down and explain. If they are speaking loudly, speak in a lower volume.
Dr. Newsome has to describe the operational definition of birth order and SHYNESS.
Before a scientist can carry out an experiment, he must identify all his variables and each of these variable must have an operational definition. Operational definition refers to the application of operations that will be used to define each variable.
Amiable is thee answer due to the fact it starts with an A and ends with an E, thus making le answer Amiable. Good day sir/ma'am and drink some fluids for the effect of making yourself well. (hope the 1700-1800 speech made you smile)
:) - random person
Technically General of the Army/Fleet Admiral, depending on which division.
(Personal opinion that Commander in Chief is higher)