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Nesterboy [21]
3 years ago
8

Ambient Management, Inc. was experiencing a gap in the services it was providing. It closed the gap by ensuring that its custome

r-facing staff had the skills, training, and proper tools to perform their jobs. When compared with the gap model of service quality, the gap that the company addressed was between what ______.
Business
1 answer:
IrinaK [193]3 years ago
7 0

Answer:

standard set by the company and those delivered by the employees.

Explanation:

Gap model of service quality deals with providing the best of the services to the customers or improved services to the customers. It deals with bridging the gap between the customers expectations and employees services.

Gap model of service quality comprises of finding out the gaps and then working over it.

In this case where Ambient Management, Inc. was experiencing a gap in the services it was providing. It closed the gap by ensuring that its customer-facing staff had the skills, training, and proper tools to perform their job. For this purpose it dealt with the delivery gap which shows the difference between the services provided and expected by the customers.

This gap was filled by the company by providing proper training ,skills and resources to the customers.

You might be interested in
Assume the real rate of return is 2.97% and the inflation rate is 2.20%. Find the nominal rate of return using the exact formula
Lunna [17]

Answer:

Nominal rate of return= 0.0517 = 5.17%

Explanation:

Giving the following information:

Real rate of return= 2.97%

Inflation rate= 2.20%

<u>To calculate the nominal rate of return, we need to use the following formula:</u>

Real rate of return= nominal rate of return - inflation rate

Nominal rate of return= Real rate of return +  inflation rate

Nominal rate of return= 0.0297 + 0.022

Nominal rate of return= 0.0517 = 5.17%

4 0
2 years ago
When firms exit a market, the _________, causing individual firms’ profits to _________.
Tpy6a [65]

Answer:

<em>When firms exit a market, the short-run market supply curve shifts left, causing individual firms’ profits to increase.</em>

Explanation:

The process of <em>free entry and exit of firms</em> is in a sequence as explained under-

  1. If there is higher demand in the market of the product as compared to its supply, then each firm in the market will receive higher price for its product.
  2. This will increase the prices of the product, enabling higher profits for each firm. This will make the industry attractive, enabling the introduction of newer firms in the market.
  3. When the new firms enter the industry, the prices of the product in the market will drop due to higher competition, now present currently. This will lead to lowering of profits for the firms in the industry.
  4. This will make the industry non-attractive and thereby the less competitive and less effective firms will exit the market in the short run.
  5. This exit of firms from the industry, will lead to higher prices again due to less supply of product in the market as compared to its demand. Hence, the profits of the firms present in the industry will increase.

Thus, it can be concluded that <em>when firms exit a market, the short-run market supply curve shifts left, causing individual firms’ profits to increase.</em>

4 0
3 years ago
Read 2 more answers
Vivi Corporation had net income of $401,000 in 2015. The company's Common Stock account balance all year long was $267,000 ($10
Leto [7]

Answer:

2.23 is the price earnings ratio.

Explanation:

Firstly we must find the Earnings per share for this problem as it is needed to calculate the price earnings ratio so earnings per share = (Net income)/(Number of shares outstanding).

we are given net income of $401000 then to obtain number of shares outstanding for 2015 are $267000/$10 as we saw the company's common stock account balance all year long was that value of which each share has a par value of $10, then we get outstanding shares which are 26700 now we calculate the earnings per share (EPS) by using the above formula with substituting the above mentioned values :

Earnings Per Share= $401000/26700

                              = $15.01872659

now we will use the Price Earnings Ratio formula which is

Price Earnings Ratio = (current share price)/(earnings per share )

we have been given a current share price of $33.50 now we will use the earnings per share which was calculated above.

Price Earnings Ratio = $33.50/$15.01872659

                                   = 2.230548628 then we round off the answer to two decimal places

Price Earnings Ratio = 2.23

4 0
3 years ago
13. A ground state hydrogen atom absorbs a photon of wavelength 94.98 nm and its electron attains a higher energy level. The ato
barxatty [35]

Answer:

wavelength of the second photon emitted is 97.26 nm

Explanation:

Data provided;

Wavelength absorbed = 94.98 nm

Wavelength of the one of the emitted photon = 4052.3 nm

Now,

The energy is given as:

Energy = \frac{\textup{hc}}{\lambda}

here,

h is the plank's constant

c is the speed of the light

λ is the wavelength

Now,

by the principle of conservation of energy

Initial energy = Final energy

Therefore,

\frac{\textup{hc}}{94.98} = \frac{\textup{hc}}{4052.3} + \frac{\textup{hc}}{\lambda_1}

or

\frac{\textup{hc}}{\lambda_1}= \frac{\textup{hc}}{94.98} -  \frac{\textup{hc}}{4052.3}

or

\frac{\textup{1}}{\lambda_1}= \frac{\textup{1}}{94.98} -  \frac{\textup{1}}{4052.3}

or

\frac{\textup{1}}{\lambda_1} = 0.0105 - 2.46 × 10⁻⁴

or

\frac{\textup{1}}{\lambda_1} = 0.01028

or

λ₁ = 97.26 nm

Hence,

the wavelength of the second photon emitted is 97.26 nm

6 0
3 years ago
Boise Timber co. computes its break-even point strictly on the basis of cash expenditures related to fixed costs. Its total fixe
stellarik [79]

Answer: 1,125,000

Explanation:

Break even point simply means when the total cost and the total revenue are equal.

Firstly, we need to calculate the cash related fixed cost for Boise Timber Co. This will be:

= Total fixed cost - Depreciation

= $6,000,000 - (25% × $6,000,000)

= $6,000,000 - (0.25 × $6,000,000)

= $6,000,000 - $1,500,000

= $4,500,000

The cash break-even point will be:

= $4,500,000/$4

= 1,125,000

8 0
2 years ago
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