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Nesterboy [21]
3 years ago
8

Ambient Management, Inc. was experiencing a gap in the services it was providing. It closed the gap by ensuring that its custome

r-facing staff had the skills, training, and proper tools to perform their jobs. When compared with the gap model of service quality, the gap that the company addressed was between what ______.
Business
1 answer:
IrinaK [193]3 years ago
7 0

Answer:

standard set by the company and those delivered by the employees.

Explanation:

Gap model of service quality deals with providing the best of the services to the customers or improved services to the customers. It deals with bridging the gap between the customers expectations and employees services.

Gap model of service quality comprises of finding out the gaps and then working over it.

In this case where Ambient Management, Inc. was experiencing a gap in the services it was providing. It closed the gap by ensuring that its customer-facing staff had the skills, training, and proper tools to perform their job. For this purpose it dealt with the delivery gap which shows the difference between the services provided and expected by the customers.

This gap was filled by the company by providing proper training ,skills and resources to the customers.

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bread!!! hope it helps

6 0
3 years ago
Americans have come a long way in reducing their overt prejudice among groups such as Hispanics, whites, blacks, Jews, and Asian
Lesechka [4]

Answer:

B.

Explanation:

Based on the information provided it can be said that people are still uncomfortable with other ethnic groups marrying into their families and living in their neighborhoods. This form of segregation still exists today in the United States of America, and mostly seems to be so because many groups prefer to live and share their space with only people from their same culture and background.

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3 years ago
When reporting on conditions relating to an entity's internal control observed during an audit of the financial statements, the
Alinara [238K]

Answer:

a Description of tests performed to search for material weaknesses.

Explanation:

When reporting on conditions relating to an entity's internal control observed during an audit of the financial statements, the auditor should include a Description of tests performed to search for material weaknesses.

Tests of controls may be performed to test the effectiveness of certain controls that auditors consider relevant to preventing and detecting errors and fraud that are material to the financial statements, <u>thereafter a management report must be issued to the audit committee for any deficiencies in controls to be addressed.</u> The management letter describes the tests performed and the results in each category

3 0
2 years ago
the audit expectation gap is caused by unrealistic user expectations. what example would not be included in an unrealistic user
Tomtit [17]

The audit expectation gap is caused by unrealistic user expectations. The auditors provides reasonable gap examples that would not be included in unrealistic user expectations.

NASBA believes the expectancy gap relating to fraud and going problems in a financial statement audit may be caused by a few factors: lack of knowledge by way of the general public as to what an audit is and what auditors do; inconsistent audit execution in these regions by some auditors due to lack of expertise.

The expectation hole exists while auditors and the public keep distinct beliefs about the auditors' obligations and obligations and the messages conveyed by way of audit reports. apparently, there's an opening between what the public expects and what it virtually receives.

Learn more about auditors here: brainly.com/question/26048609

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1 year ago
Hey how is everyone's morning going so far
Firdavs [7]

Answer:

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