Question

Alex, a longtime hotel manager for Holiday Inn, was meeting with Sally, a new front-desk manager, and telling her about his recent decision not to fire a front desk employee about whom several guests had complained. Alex discussed the four stages of the decision process. He said, "I first identified the problem, and then I gathered alternative solutions. I evaluated each choice and selected a solution. I then implemented my decision to not fire the employee but instead to provide him with additional training. Finally, I followed up with an evaluation of the solution I'd chosen." Alex is using the ______ process.

Answer 1

Answer:

Rational decision-making model

Explanation:

Rational decision-making model: It is one of the decision-making models which assume we have sufficient knowledge, information, resources, time and ability to evaluate and make a correct choice among different alternative we have.

There are six steps to Rational decision-making model:

• Define the problem.
• Identify the decision criteria.
• Weight established criteria.
• Using relative comparision.
• Generate list of alternative.
• Evaluate the alternatives.
• Determine the optimum decision.