He's saying this because the conch was what symbolized leadership or let the boys speak. He's trying to let the rest of the boys know that hewants to talk, but they aren't listening.
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Answer:
I would respond like this-
"I will get my supervisor on the line immediately, please wait on hold as I connect you to them."
Explanation:
This is a very nice answer, many in the service industry wouldn't respond so kindly teehee.
