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r-ruslan [8.4K]
3 years ago
13

__________ fairness refers to the perceived fairness of the process with which a firm handles customer complaints

Business
1 answer:
Phantasy [73]3 years ago
6 0

Answer:

Procedural

Explanation:

Procedural fairness is a justice practice used to obtain the highest level of evidence-based confirmation. Its characteristics are consistency, ethics and precision.

It is more used in companies because it uses impartiality to forecast results, which increases the satisfaction of consumers, who feel relevant in the process.

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