The answer is ( when the Spanish (Hernán Cortés) conquered the Aztecs, and after the Spanish deterritorialized by eliminating the symbols of the Aztecs' beliefs and rituals, the Spanish then reterritorialized by putting up their own beliefs and rituals.)
Bottlenecks: points where tasks accumulate and the process flow is slowed. These should be analyzed and the problem solved. Read more about bottlenecks.
Points of contact with the customer: should always be fully satisfying experiences. Monitor them, as these are the times when the customer “judges” the company.
Determine the value - adding activities: these should be improved the most. Those that do not add value should be stopped.
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