Dear Sr/Madam:
I am writing to you to complain about a product that I requested from your company a week ago.
On September 30th, I ordered a set of book which were supposed to arrive 2 days ago. Not only they arrive this morning but that also are in very poor conditions.
I would like to have any kind of explanation and a change of set. If it is not possible to get new books, I would lie to get a re-found because it is impossible to me to work with the books in such a way.
I look forward to hearing form you shortly.
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