The question is incomplete:
If Intermountain Healthcare wants to facilitate horizontal communication among health care professionals and administrators at its 22 hospitals and over 300 clinics, it could promote the use of email for this purpose. What guideline would not be an appropriate part of the organization’s email policy?
a. Emails are the most efficient way to send information to many people at once. Because of a message's potential broad impact, make sure to confirm that it is accurate and professional before hitting Send.
b. Email is the medium of choice for communicating disappointing or negative information, because using email avoids potentially heated personal interactions that may adversely impact the work environment.
c. Emails are best for short messages, so lengthy documentation of procedures or policies should be communicated another way, such as through handbooks or documents posted to the organization's intranet.
d. Emails lack the nonverbal component of communication, so if it's possible that one party misunderstands the other, employees should move the communication to a phone conversation or meeting.
Answer:
b. Email is the medium of choice for communicating disappointing or negative information, because using email avoids potentially heated personal interactions that may adversely impact the work environment.
Explanation:
From the options given, the guideline that would not be an appropriate part of the organization’s email policy is email is the medium of choice for communicating disappointing or negative information, because using email avoids potentially heated personal interactions that may adversely impact the work environment as emails are written and it is possible that people don't understand what you are trying to convey which can cause conflict especially when you are dealing with disappointing or negative information. Moreover, for this type of information it is better to have a conversation to be able to explain everything well.
The other guidelines are appropiate because emails allow you to send a message to many people which is good for a company with 22 hospitals and over 300 clinics. Also, lengthy documentation should be communicated in another way because emails have limits on what you can send and this data should be easily available on places like the company's website as an email can be erased by accident or lost in the amount of information you receive. Additionally, people can understand the information written in different ways which can cause problems and because of that, in certain situations it is not appropiate to use an email.
