Hello! According to this scenario Leslie needs to act according to policy. In the most polite way that she can she should show the customer the information and state the consequences. If this fails to work she should bring in her manager/supervisor to the situation.
Hope this helps! If you have any other questions or would like further explanation just let me know! :)
Answer:
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The way that catharsis is related to Romeo and Juliet is that the moment of catharsis in the play occurs when Romeo and Juliet kill themselves.
Catharsis is emotional discharge after something tragic has happened. The audience usually cries and feels pity after something sad has happened, and that moment is called catharsis. So naturally, when these two young people kill themselves, it is quite sad and the audience feels strong emotions after their death.
Intelligence or Cleverness. Odysseus.
In the epic, Oysseus's intelligence or cleveness is highly valued. The goddess, Athena, favors Odysseus because of his intelligence. Penelope demonstrates this trait when she first tells the suitors that she will choose a husband after she has woven a tapestry. She unravels it at night so it is never complete. When they discover her trickery, they demand she choose a husband. To keep them at bay longer, she devises the contest. It is an incredibly difficult feat to shoot an arrow through the ax handles, but it is an acceptable contest because it has been previously completed, by Odysseus.
