Answer:
False
Explanation:
' Once a business has sold a service, it no longer needs to be concerned with customer satisfaction' is a False statement.
Customers are the pillars on which every business stands & their satisfaction should be a supreme priority for a business.
There is need of 'After Sale Services' after selling a service. This is important to ensure customer's expectations from the product are met, & they are satisfied with the business' services.
After sale services make customers feel valued. This generates customer retention, customers' loyalty towards business. Such customers are also likely to do word marketing & build a business' reputation in front of other customers.
Answer:
Fulfilling client expectations
Explanation:
Fulfilling client's expectations is one of the potent ways an organization can achieve its long term corporate objective. If I were on the PMI decision making body, I would not have outrightly voted for its inclusion. What I will do, however, is to:
1. fully gain an understanding of best practices and procedures that could be applied to achieve the client's expectations.
2. Prototype such procedures, practices and processes and assess its impact on the long term corporate objective.
3. The results from the foregoing will inform my decision.
Answer: Controlling PMO
Explanation:
Controlling PMO works as an auditor for the company, tis check the organization tools, processes and ensures if standard are applied in projects. They are known by their level at which they control projects, they manage the project activities and budget. Actions are taken into place when measures are not met in the processes, tools and standard.
Answer:
1) Structure rewards/pay to be based on performance
2)Make them stakeholders/shareholders of the principal
Explanation:
The major principal/agent problem is the agent not acting in the best interest of the principal. Taking the steps above could minimize the problem
