It's because your personal qualities matter when it comes to the company, and that's why it helps you create a decent type of resume. On the other hand, skills are obviously needed in a company which is why you need to place all of those for the company to know what you're capable of.
You have to think of a person, but some qualities would be....
Heroic, smart, kind, generous, amazing, different or unique, strong, brave, powerful, resourceful, to proud to ask for help, good influence, and risky. I hope this helps you out a little bit. Also some deeds could be....
attending to the poor, being kid to everybody, a person who always tries to do the right thing,etc.
Good luck!
This passage suggests that Inglis, despite her goals for change, is afraid, and realizes the challenge of her situation.
She wants to not only change Apartheid, but change the heart and perspective of the guard at her sister's jail, though she knows fully-well that this is going to be a difficult task. She also fears what will happen if she is unable to soften him.
