Question

We strive to make all of our customers feel satisfied with their video game purchases, so we invite you to exchange "Gods of Parnassus" for another video game from our large inventory. Although we are unable to offer refunds for opened games, we believe you will be able to choose a suitable replacement. As you may have read on the box label or in the game guide, "Gods of Parnassus" features flashing lights that may cause epileptic seizures in rare instances. You may want to check the warning labels on any future purchases to ensure a safe and enjoyable gaming experience.
What is the primary purpose of this message?

A. To file a complaint
B. To refuse a refund
C. To direct a customer to customer service
D. To apologize to a customer

Answer 1

Answer:

B. To refuse a refund

Explanation:

The primary purpose of this message from the video game provider to the customer is to refuse a refund while proposing an alternative offer for the customer. Instead of a refund, the game provider is proposing a game for the customer as a suitable replacement.

The game provider also intimated the customer with the warnings that was included in the previous game purchased of which the customer may not have taken noticed of, while imploring the customer to take note of warning labels before making any purchase in the future to avoid purchasing games they might not be okay with.

Answer 2

Answer:

B. To refuse a refund.

Explanation:

The primary purpose is to refuse a refund which customer demanded, the message is written in a way that the customer would understand the reason of the refusal and further, the awareness to customer is given so in future the customer doesn't buy anything without reading out warnings.