Question

Rebecca completed work on a computer and is verifying the functionality of the system when she finds a new problem. This problem is not urgent and can be easily fixed. The policy at Rebecca’s company is that all problems need to be reported and given a priority code before they can be assigned to someone.
What should Rebecca do about this new problem?

a. Report the new problem.
b. Troubleshoot the new problem.
c. Ignore the new problem.
d. Determine whether fixing the first problem caused the second problem.

Answer 1

Answer:

d. Determine whether fixing the first problem caused the second problem.

Explanation:

When verifying functionality you check if the original problem has been resolved and you also need to make sure everything else works. You need to confirm if the users can use all other resources. For example, the user did not report their inability to use the printer because they were so concerned about the original issue.  Your solution may have caused another unforeseen problem to occur.  Just make sure that everything is working correctly, and the user can perform their duties before you declare the problem resolved.