The verbs would be hear and saw.
Answer:
He was taken (abacked) when he found a snake in my room
Confort zone refers to the brunch of situations at which a specific individual feels comfortable. He/She knows perfectly how to act and react in that environment and it does not suppose a challenge to perform properly in these situations.
On the contrary, when someome steps out of the comfort zone starts to feel vulnerable, hesitates and needs to think many times about the next step in the path. But for many, like the users of the sentence "''life begins at the end of your comfort zone'' feeling the risk and achieving to overcome, is actually what makes you feel alive.
As she has already prepared and rehearsed several times, we can not say the answer is a or b. Both c and d are really good options but I would say D is the correct one, cause what she needs is to have perspective of what she will attain after her presentation and to do that she needs a positive thinking. Hope this helps