Answer:
When a guest is complaining, emotions will be involved. The empathetic staff member will listen to the guest carefully, not simply offering sympathy
Answer:
C. Policies
Explanation:
Policy is the broad term that can apply to all divisions and departments (such as "We are an equal opportunity employer"), or to a single department ("Employees in this department must take at least one training and development course each year").
Policy can be defined as the set of rules, ideas and principles of action that are adopted to guide an organization.
Answer:
A, independence
Explanation:
Motivation can be defined as the stimulation of individuals to achieve a certain goal.
It can also be said to be the a force that drives the wants, needs, etc of an individual. Motivation have various influencing factors as well as several modes.
Factors that influences motivation include; valence, instrumentality, expectancy, etc.
Modes of motivation include; intrinsic, extrinsic, introjected and identified motivation.
From the above question, independence isn't a factor that influences motivation. This is because independence, according to the dictionary, can be said to be a state of freedom from something.
Freedom does not motivate a person to achieve anything as there will be no pressure or driving force or even an individual to encourage. This makes goals impossible to difficult to achieve.
Cheers.
Answer: d. Make bribery of foreign officials a criminal offense but not consider facilitating payments a criminal offense.
Explanation:
In December 1997, signatories accounting for around 70% of World Trade adopted the Convention on Combating Bribery of Foreign Public Officials in International Business Transactions which stated that countries must install Legislative laws that would prohibit the bribing of foreign officials as well as strict penalties for parties who engage in such. This was done to ensure that the playing field was level so to speak instead of one company getting special treatment because they paid for it.
One concern however was that the Convention did not consider Facilitating Payments a criminal offence which means that it could be used as a bypass for the bribery of foreign officials to still happen.
Answer:
Bellisima's opportunity cost to produce 1 bushel of corn = 2 pairs of jeans
Explanation:
Bellisima uses 1 million hours of labor to produce corn and 3 million hours of labor to produce jeans. Produces 8 million bushels of corn and 48 million pairs of jeans.
- Production of corn per million hours of labor = 8 / 1 = 8 bushels of corn
- Production of jeans per million hours of labor = 48 / 3 = 16 pairs of jeans
Felicidad uses 3 million hours of labor to produce corn and 1 million hours of labor to produce jeans. Produces 15 million bushels of corn and 20 million pairs of jeans.
- Production of corn per million hours of labor = 15 / 3 = 5 bushels of corn
- Production of jeans per million hours of labor = 20 / 1 = 20 pairs of jeans
The opportunity cost refers to the extra costs or benefits lost form choosing one activity or investment over another alternative.
- Bellisima's opportunity cost to produce 1 bushel of corn = 16 pairs of jeans / 8 bushels of corn = 2 pairs of jean per bushel of corn.
- Bellisima's opportunity cost to produce 1 pair of jeans = 8 bushels of corn / 16 pairs of jeans = 0.5 bushels of corn per pair of jean.
- Felicidad's opportunity cost to produce 1 bushel of corn = 20 pairs of jeans / 5 bushels of corn = 4 pairs of jean per bushel of corn.
- Felicidad's opportunity cost to produce 1 pair of jeans = 5 bushels of corn / 20 pairs of jeans = 0.25 bushels of corn per pair of jean.
