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Softa [21]
3 years ago
15

Telefonica Brasil Customer-Retention Program. Telefonica Brasil is one of the largest telecommunications companies in Brazil. It

provides landline and mobile services under the brand name Vivo for some 90 million customers. The company wishes to perform an ongoing customer churn analysis to identify which customers are unhappy and likely to defect to a competitor. Because attracting new customers cost five to six times more than the cost of retaining current customers, implementation of a strong customer-retention program is a critical success factor for any telecommunication company. Which of the following approaches to combat customer churn will maximize profits for Telefonica Brasila. Use call data records, which include customer identification number, call data, call time, and call duration, to identify customers whose status changes from active to inactive and then make those customers special retention offers to entice them to continue as customers.
b. Use customer call data records to identify high-value customers who appear likely to defect; then, consider the likelihood that they will respond to a retention offer plus the cost of the offer itself when determining which customers should receive the offer.

c. Use customer call data records to identify customers who are most likely to defect and who are also most likely to respond to an incentive offer.

d. Recognize that not all subscribers are equal in value, and evaluate the cost to service a customer versus the revenue associated with that customer. Identify high-value customers, and make them all a special retention offer to entice them to remain as customers.
Business
1 answer:
leva [86]3 years ago
6 0

Answer:

a.

Explanation:

Every customer matters, not only should a company focus on her seemingly high-value customers but also on their seemingly low-value customers.

Hence to ensure the retention of their customers and not lose them to competitors, the company should use the customers' data record to provide special retention offers for them to continue as customers.  

Every dollar counts, and no customer can be said to remain forever or leave soon, therefore each of these customers should be treated equally to maximize profit for the company both now and in the long run.

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NeNe is an accountant and a U.S. citizen who has accepted a permanent position in Madrid, Spain, for a Spanish financial service
s2008m [1.1K]

Question options:

a) NeNe can exclude all of the housing payment because she worked more than 330 days overseas

b) 16,128

c) 23,872

d) 14,112

e) None of her salary can be excluded from gross income

Answer:

a) NeNe can exclude all of the housing payment because she worked more than 330 days overseas

Explanation:

US citizens working and living abroad would still have to remit taxes to the US, albeit with exclusions.

Under US tax law, IRS states that US citizens may deduct/exclude the value of meal and lodging expenses granted to them by the employer. Under the foreign housing exclusion, Nene qualifies for the benefits of housing exclusion because she has a foreign earned income and has lived at least 330 days within a period of 12 consecutive months in the foreign country.

4 0
3 years ago
in the cost approach to valuation, land value can be estimated by comparing sales of vacant land that are similar to the subject
antoniya [11.8K]

The statement "in the cost approach to valuation, land value can be estimated by comparing sales of vacant land that are similar to the subject land" is true.

<h3>What is valuation?</h3>

Valuation is an estimation of the price of a good or a product. When a product is manufactured, its evaluation is estimated. It is estimated by seeing the manufacturing price, labor cost, and raw material cost.

Here, the valuation of vacant land and subject land is estimated, which is similar by seeing the comparison. So the statement will be correct about the comparison.

Thus, the statement is true.

To learn more about valuation, refer to the link:

brainly.com/question/16008101

#SPJ4

The question is incomplete. Your most probably complete question is given below:

State whether true or false.

6 0
2 years ago
Which statement best explains why this passage is an effective use of rhetoric?
erma4kov [3.2K]

Answer:B

Explanation:

6 0
3 years ago
Read 2 more answers
Assume that Global Cleaning Service performed cleaning services for a department store on account for​ $180. How would this tran
tamaranim1 [39]

Answer:

(B) Increase both assets and equity by $180

Explanation:

The transaction analysis model tells us that:

Assets = Liabilities + Owner's Equity

Owner's equity = Contributed Capital + Retained Earnings

Retained Earnings = Net Income − Dividends

and

Net Income = Income − Expenses

The expanded accounting equation is obtain if all substitutions are made:

Asset = Liabilities + Contributed Capital + Income – Expenses − Dividends

In the Global Cleaning Service`s case:

Assets are increased either because the service is collected or is an account receivable. As the service provided is a revenue (income) is part of the Owner's Equity that also increase. Both, Asset and Owner's Equity, increase in 180.  

7 0
3 years ago
​Martinville, Inc. earned revenues of $ 17,000 and incurred expenses of $ 7,000. The company declared and paid cash dividends of
vladimir1956 [14]

Answer:

$10,000

Explanation:

A company's income is either shared out as dividends or kept in as retained earnings. Therefore, the total of retained earnings and dividend paid out is the net income. This is the amount that will reflect in the income statement. In other words, income is calculated first before dividends or retained earnings are declared.

For ​Martinville, income will be calculated first before dividends are paid. Net income will be

=revenue - expenses

=$17,000 -$7,000

=$10,000

Balance in the Income Summary account was $10,000

4 0
3 years ago
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