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ANEK [815]
3 years ago
13

Oromyx Inc., a manufacturer of home appliances, received consumer complaints about its product demonstration and installation se

rvices. The management ordered an investigation to determine the reasons behind these complaints. It was then found that the employees that were hired to demonstrate and install the appliances lacked hands-on experience with the appliances they were selling. The management immediately started a training program for the employees to get them better accustomed to the appliances. Eventually, their service ratings and sales showed improvement. In this scenario, the work team improved __________
A) employee productivity
B) customer satisfaction
C) design efficiency
D) product diversification
Business
1 answer:
Klio2033 [76]3 years ago
4 0

Answer:

B) customer satisfaction

Explanation:

Customer satisfaction is a measure that shows how happy the customers are with the products and services of the company. In this scenario, the work team improved the customer satisfaction because when the employees were trained, they were able to offer a better service which increased customer satisfaction and this was reflected in the service ratings and the rise in sales.

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A toy manufacturer has three different mechanisms (‘alternatives") that can be installed in a doll that it sells. The different
Wittaler [7]

Answer:

The electrical action has the better expected monetary value with 492,000

Explanation:

We will multiply the expected outcome by their probability then, we add them to get the expected monetary value per option:

\left[\begin{array}{ccccc}$WIND-UP&$Return&$Probability&$Weight\\$Light&325000&0.1&32500\\$Morerate&190000&0.3&57000\\$Heavy&170000&0.6&102000\\$Total&&1&191500\\\end{array}\right]

\left[\begin{array}{cccc}$PNEUMATIC&Return&Probability&Weight\\$Light&300000&0.1&30000\\$Morerate&420000&0.3&126000\\$Heavy&400000&0.6&240000\\$Total&&1&396000\\\end{array}\right]

\left[\begin{array}{cccc}$Electrical&Return&Probability&Weight\\$Light&-600000&0.1&-60000\\$Morerate&240000&0.3&72000\\$Heavy&800000&0.6&480000\\$Total&&1&492000\\\end{array}\right]

3 0
3 years ago
If management and union officials cannot resolve a grievance, a(n) _________ is asked to listen to the arguments of each side an
worty [1.4K]

Answer: Arbitrator

           

Explanation: In simple words, arbitrator refers to an individual who is officially appointed by the court to settle dispute between two parties. Both the parties have to agree to the decision made by the arbitrator and it is legally enforceable in the court as well.  

Arbitration is a mechanism during which a conflict is settled by a neutral arbitrator whose judgment has been decided or declared by the respondents to the conflict will be definitive and binding. Testing and challenges of arbitration judgments are minimal.

Arbitration is regularly used in customer and employ ability issues in some nations such as United States, in which arbitration may be required by employment terms or legal agreements which can include an exemption of the chance to bring an allegation.

3 0
3 years ago
What is the act of working in exchange for an income.?
Neporo4naja [7]

Employment is the act of working in exchange for an income.

 

Employment is a relationship between two parties, usually based on a contract where work is paid for, where one party, which may be a corporation, for profit, not-for-profit organization, co-operative or other entity is the employer and the other is the employee.

3 0
3 years ago
Jan pays $70 each month for her auto insurance policy. This regular payment is called<br> a.
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Jan pays $70 each month for her auto insurance policy. This regular payment is called PREMIUM.

Premium is the payment made by the insured party to the insurer. It primary pays the insurer for bearing the risk of payout in the event that the insurance agreement coverage is needed. Premium payment may be monthly, quarterly, semi-annually, or annually.
8 0
3 years ago
Expectancy theory implies that linking an increased amount of rewards to performance will increase motivation and performance. F
TiliK225 [7]

Cognitive evaluation theory would question the use of money as a motivator because external motivational tools may lower intrinsic motivation because people will start working to get the reward, NOT because they are intrinsically motivated or challenged.

4 0
4 years ago
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