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ANEK [815]
4 years ago
13

Oromyx Inc., a manufacturer of home appliances, received consumer complaints about its product demonstration and installation se

rvices. The management ordered an investigation to determine the reasons behind these complaints. It was then found that the employees that were hired to demonstrate and install the appliances lacked hands-on experience with the appliances they were selling. The management immediately started a training program for the employees to get them better accustomed to the appliances. Eventually, their service ratings and sales showed improvement. In this scenario, the work team improved __________
A) employee productivity
B) customer satisfaction
C) design efficiency
D) product diversification
Business
1 answer:
Klio2033 [76]4 years ago
4 0

Answer:

B) customer satisfaction

Explanation:

Customer satisfaction is a measure that shows how happy the customers are with the products and services of the company. In this scenario, the work team improved the customer satisfaction because when the employees were trained, they were able to offer a better service which increased customer satisfaction and this was reflected in the service ratings and the rise in sales.

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The Silver Center (TSC) produces cups and platters. TSC purchases silver and other metals that are processed into silver alloy t
OverLord2011 [107]

Answer:

Income Earned for platters=$32,800

Option B is Correct ($32,800)

Explanation:

First we will calculate the cost Allocated to both cups and platter:

Allocation rate= \frac{Total\ Cost\ incurred }{Total\ Units}

Allocation rate=\frac{\$40,000+\$44,000}{4000+1000} \\

Allocation rate=$16.8

Amount Allocated for Platters= Units of platter* Allocation rate

Amount Allocated for Platters= 4000*$16.8

Amount Allocated for Platters= $67,200.

Calculating Income for platters:

Sales of platters=$100,000

Remixing Cost for platters= $0

Income Earned for platters=Sales of platters-Amount Allocated for Platters-Remixing Cost for platters

Income Earned for platters=$100,000-$67,200-$0

Income Earned for platters=$32,800

Option B is Correct ($32,800)

8 0
4 years ago
Marketing creates, communicates, and delivers value to the firm's chosen customers. This enables the firm to attract and keep cu
Debora [2.8K]

Answer: Profitability

Explanation:

Marketing is aimed at exposing to the customers of a company, the values they would gain when they buy the products of the company.

If marketing of company is effective, it leads to more customers patronizing that company, with more sales brings an increase in the profit that the company makes.

8 0
3 years ago
A Feather Friends, Inc., distributes a high-quality wooden birdhouse that sells for 20 per unit. Variable costs are 8 per unit,
Inga [223]

Variable expenses 20,000 advertising be increased with profits remaining unchanged.

Calculation of this year's operating income

Sales                             20000*1.25*(20*(1-0.1))          $450,000

Variable expenses      20000*8*1.25                          $200,000

Contribution margin                                                     $250,000

Fixed expenses          180000+30000                       $210,000

Net operating income                                                 $40,000

Thus, this year’s net operating income would be $40,000.

Working note

Calculation of units sold last year.

Units sold = Total sales revenue-Sale price per unit =$400,000 - $20 =20,000.

The retail price per unit is reduced by 10%, resulting in a revised retail price of $18 per unit and 20% more units sold. Therefore, the revised sales units would be 25,000, and the total sales for the year would be $450,000, calculated by multiplying the 25,000 units sold by the selling price per unit of $18. Variable expenses increase as the number of units sold improves, so the revised variable cost is the number of units sold multiplied by $8, resulting in a variable cost of $200,000. Variable costs of $200,000 are deducted from sales of $450,000 resulting in a contribution margin of $250,000. Fixed costs increased by $30,000, resulting in revised fixed costs of $210,000 and a net operating income of $40,000. This is calculated as a contribution margin of $250,000 minus fixed costs of $210,000.

Learn more about Variable expenses at

brainly.com/question/8225307

#SPJ4

7 0
2 years ago
Star Synergy Inc., a chemical dye manufacturing firm headquartered in the U.S., has started its production units in the less dev
Bad White [126]

Answer: To introduce environmental standards

Explanation:

Star synergy can tackle this problem by introducing the company's original factory prototype for environmental standards in their less developed nations where other producing units are based.

4 0
3 years ago
When a person is unable to make a decision because they have no way to process and weigh the risks and rewards in front of them,
lesya [120]
The answer is Analysis Paralysis.  <span />
8 0
3 years ago
Read 2 more answers
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