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ANEK [815]
3 years ago
13

Oromyx Inc., a manufacturer of home appliances, received consumer complaints about its product demonstration and installation se

rvices. The management ordered an investigation to determine the reasons behind these complaints. It was then found that the employees that were hired to demonstrate and install the appliances lacked hands-on experience with the appliances they were selling. The management immediately started a training program for the employees to get them better accustomed to the appliances. Eventually, their service ratings and sales showed improvement. In this scenario, the work team improved __________
A) employee productivity
B) customer satisfaction
C) design efficiency
D) product diversification
Business
1 answer:
Klio2033 [76]3 years ago
4 0

Answer:

B) customer satisfaction

Explanation:

Customer satisfaction is a measure that shows how happy the customers are with the products and services of the company. In this scenario, the work team improved the customer satisfaction because when the employees were trained, they were able to offer a better service which increased customer satisfaction and this was reflected in the service ratings and the rise in sales.

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Lusk Corporation produces and sells 14,300 units of Product X each month. The selling price of Product X is $25 per unit, and va
zloy xaker [14]

Answer:

Annual financial disadvantage = $ (669,600)

Explanation:

Relevant cost are future incremental cash costs that arise as a direct consequence of a decision.

The relevant costs of this decision to disconnected includes the following:

  1. The variable cost of making the product = $19 per unit
  2. Sales revenue at a price of $25
  3. Savings in  avoidable fixed costs (102,000-72,000) = 30,000

Annual financial advantage                                

                                                                       $

Lost contribution $(25-19)× 4,300 units =   (85,800)

Saving in fixed cost =                                   <u>  30,000</u>

M<em>onthly net loss                                            </em><em><u> 55,800</u></em>

Annual financial disadvantage

Monthly net loss × 12 months

=  (55,800)  × 12

=  $ (669,600)

8 0
3 years ago
Studdard Controls recently declared a quarterly dividend of $1.25 payable on Thursday, April 25, to holder of record of Friday,
elena-14-01-66 [18.8K]

Answer:

April 11th

Explanation:

the dividends will be paid to the owner of the share one day before the record.  This is defined asthe Ex-date ofthe dividends.

DISCLAMER

Assuming it refers to 2019 Apil 12th

the previous business day will be April 11th (we should liook into the calendar and avoid counting Friday and saturdays

for the year 2019 April 12th is a friday so it is okay to define it as April 11th

7 0
3 years ago
At the end of the first year of operations, Yolandi Company had $900,000 in sales and accounts receivable of $350,000. XYZ’s man
vivado [14]

Answer:

1. $13,500

2. $13,500

3. $336,500

Explanation:

1. Bad debt expense:

= Sales × Percent of sales uncollectible

= $900,000 × 1.5%

= $13,500

Therefore, the bad debt expense for the year 2019 is $13,500.

2. Allowance for Doubtful accounts = $13,500

3. For the end of 2019, what is the company's net realizable value:

= Accounts receivable - Allowance for Doubtful accounts

= $350,000 - $13,500

= $336,500

6 0
2 years ago
Sarah is an accountant with desires to open her own business. she is looking for office space at a reasonable rate along with in
seropon [69]

Sarah is an accountant with desires to open her own business. she is looking for office space at a reasonable rate along with internet service. of the conditions that need to be put in place for the entrepreneurial ecosystem, she needs social and cultural norms.

Social norms are unwritten rules about how to behave but also how things 'just are' within society. Sarah is use to having internat at a rate she can afford but needs to make sure the best rate for running her business approriately is in place. These norms are similar to cultural norms that are what is unspoken to us based on the environment in which we live. They may change as the environment adapts depending on each situation.

3 0
3 years ago
Assume an organization's current service level on order fill is as follows:
frosja888 [35]

Answer:

Answer for the question:

Assume an organization's current service level on order fill is as follows:

Current order fill 80%

Number of orders per year 5,000

Percent of unfilled orders back-ordered 70%

Percent of unfilled orders cancelled 30%

Back order costs per order $150

Lost pretax profit per cancelled order $12,500

a) What is the lost cash flow to the seller at this 80 percent service level?

b) What would be the resulting increase in cash flow if the seller improved order fill to 92 percent

c) If the seller invested $2 million to produce this increased service level, would the investment be justified financially?

d) What is the role of activity-based costing in customer relationship management? In customer segmentation?

is given in the attachment.

Explanation:

Download pdf
7 0
2 years ago
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