Answer:
B. Cross-train agents on both product lines
D. Implement a customer self-service portal
Explanation:
Cross-training is a way of teaching employees different aspects of the job so that they can have a measure of flexibility in the discharge of duties. Managers find this approach to be effective as they believe it saves cost and maximizes the usefulness of employees. It also helps to serve and satisfy a wider range of customers.
So for Universal Containers seeking to optimize cost without compromising customer satisfaction while managing two customer service contact centers, an effective way of dealing with the large call volumes is cross-training agents on both product lines so that they can attend to a wider range of customers. Cross-training agents on both product lines would make them more knowledgeable of the services being offered and this would minimize the need to transfer calls as all agents can provide information on the various products.
Implementing a customer self-service portal would also reduce the workload on the customer service agents as customers can access the information they need on their own.
Answer:
the last one
Explanation:
the domain specifies exactly what file is requested the path specifies where the browsers request should be sent
Answer:
False
Explanation:
"When the function addition is called, [...] any modification will not have any effect [...]in the values outside it, because variables x and y were not themselves passed to the function, but only copies of their values at the moment the function was called."
Reference: Cplusplus.com. “Functions (II).” Cplusplus.com, 2019,
The answer is D. Columns. Columns are vertical, ranges lie within the columns, rows are horizontal, and the table is the actual spreadsheet I believe.
