Question

While conducting patron surveillance, a patron, who has just exited from the locker and shower area, tells you that there is spilled shampoo in the locker room and the floor is very slippery. How should you respond?A. "Thank you for letting me know. I am conducting surveillance right now and can't leave my station. Can you please find someone else to clean it up?"B. "Thank you for bringing that to my attention. Which locker room is it in and what is the exact location of the spill? I'll have someone clean it up right away."C. "I can't leave my station right now. I have to scan the pool and watch the patrons in my zone. I'll call facility maintenance on my next break."D. "Thanks. I'm sorry you almost fell. I hate how people don't clean up their own messes. I'll take care of it during my break in 10 minutes."

Answer 1

Answer:

B). "Thank you for bringing that to my attention. Which locker room is it in and what is the exact location of the spill? I'll have someone clean it up right away."

Explanation:

Responding appropriately to a gradual and favorable reaction/behavior that occurs as an outcome of a stimulus.

As per the question, option B displays the appropriate response(while conducting patron surveillance) to a patron who discussed that the floor has become slippery due to spilling of shampoo as it reflects a positive reaction to his claim that considers not only the individual but everyone as a whole('Thank you....I'll have someone clean it up right away' reflecting a blend of information present in conscious as well as unconscious mind). Thus, option B is the correct answer.