Answer:
<u>involuntary employment</u>
<u>Explanation:</u>
The Post-Keynesianism view is that effective demand is the main determinant of economic performance.
Thus, Keynesianism states that in an economy where there is a significant reduction in demand, it will affect the labor market which further leads to lower wages.
For example, an airline that has 100 workers is experiencing a sharp decline in demand (of flight bookings) because of a government lockdown may decide to cut down their staff capacity ad a result. leading to <u>involuntary employment.</u>
What Courtney is experiencing in the question is a process called service recovery.
It refers to a paradox where a customer will think highly of a company when the company has fixed the problem that the customer is facing from its service, compared to how the customer would perceive the company when it gives a non-faulty service.
Customer retention is mainly determined by how a company resolves a problem that a customer faces due to a faulty service or product.
Answer:
$17 gives 100 utils
So, $1 gives 100/17 utils
which implies that $20 gives (100/17)*20 = 117.65
So additional utils = $117.65 - $100 = $17.65
Hence, $17.65 is the additional utils
Explanation: