The answer is the Climax of the story.
Parallelism in rhetoric is used to persuade, motivate, and/or evoke emotional responses in an audience and is often used in speeches. The balance between clauses or phrases makes complex thoughts easier to process while holding the reader or listener's attention.
Answer:
I'd probably calm them down first and then show them how to properly use the product
The giving of moral or religious advice - if you’re asking for your own words