Question

Zoe runs a flower shop. She recently made some changes so that one employee answers phones and completes the order and payment process, while another creates arrangements, and a third packages and delivers floral arrangements. Previously, each employee was responsible for the order from the phone call through the delivery. Zoe has made changes to:_______.a. feedback.
b. autonomy.
c. task significance.
d. skill variety.
e. task identity.

Answer 1

Answer:E. Task Identity

Explanation: Task identity is a term used to describe the distribution of the various stages of a task to separate individuals in order for each person to have a clear focus on his or her own task.

Task Identity is one of the five parts of job characteristics which includes,skill variety, task identity, task significance, autonomy and feedback. Task identity ensures that each person is identified According to the task he or she is involved in.