Question

Each Cutco knife goes through 30 steps to ensure that it meets the firm's standards and provides a good value for a premium product. These steps help guarantee that each knife has the same degree of quality over time, which is known as _______.a.product designb.product differentiationc.consistency of qualityd.level of qualitye.product modification

Answer 1

Answer:

Consistency of quality

Explanation:

Consistency is very crucial to deriving customer satisfaction. Customers have to be provided with better and improved products of services if you want to ensure their continued patronage.

Inorder to ensure consistency, you have to look into setting up quality management systems into your business operations.

Quality management system (QMS) can be reffered to as the formal process of reviewing and documenting the procedures, products, services, and responsibilities of a business inorder to achieve your business goals and objectives. This process also allows you to find out the areas in your business that need improvement.

Quality management is designed to manufacture highly-consistent, quality products that would meet up to the customer and regulatory requirements.