Ethnic cleansing is the mass evacuation or murdering of the people of a species targeted ethnic or religious group in a society. One of the most famous examples of ethnic cleansing is How the Nazi forces expulsed and committed genocide against the Jewish and other unwanted minorities during the Holocaust.
Based on the scenario above, you should focus more your
efforts in regards to empathic listening by which empathic listening is a way
of performing an active listening in a way of listening and responding to a
person that likely improves trust and mutual understanding.