Answer:
1. The major issue in the process is the lack of communication between different parties. The process being manually driven, might affect the customer satisfaction and lead to lost sales. The changes which need to be made is to make available the price information of different items at once, when the customer comes in to place an order. This can be made possible by asking the suppliers to send the updated sheet every morning before the day's business begins. It will be better if the entire uncatalogued as well as the price sheet is in electronic form, which can be updated immediately, as soon as the information is received from supplier in the morning. One better alternative is to connect the suppliers through an ERP so that their price might reflect at the company's end as soon as it is updated, It will reduce much hassle and mistakes that might creep in due to manual process.
2. a. The number of customers leaving per day / week to competitors due to inefficiency.
b. Total average delay in customer's order.
c. Customer satisfaction rating of the process as this will give the overall picture of customer's opinion about the company.
3. The information system might enable the suppliers to update their information each day which can then be used by the company reps to find out the right price of an item and enable him /her to provide the estimate immediately, leading to greater customer satisfaction, reducing the lost sales and eliminating the chances of a wrong quote being given.
Answer: Follow up with a letter that documents the call and promotes goodwill.
Explanation: The given case, belongs to the public relations concept under which the company tries to interact better with their customers, so that the customers enjoy a healthy experience and the image of the company remains positive.
The proper way to address a complaint call is to follow up by giving a letter stating the explanation apologies, excuses shall not be mentioned and assurance should be provided that such action would not be taken in future.
Answer:
the demand quantity and the supply quantity at a price of $15 is 8 units
Explanation:
Supply, P = 1/4 Q²
Demand, P = - 1/4 Q²+30
If P = 15
Quantity Demanded will be 15 = -0.25Q²+30;
if we move 30 across the equality sign.
Therefore -0.25Q²=-15; divide both sides by -0.25;
Q² = 60, Q = 7.746, approximately 8 units
Quantity Supplied will be 15 = 1/4 Q², dividing both sides by 1/4
Q² = 60, Q = 7.746, approximately 8.
Answer:
B) achieving political and economic unity
Explanation:
The goals of mercantilism were to increase the wealth of the government (accumulate gold and silver) by controlling economic affairs, and ultimately increasing the power of the nation (both economic and military). You must remember that mercantilism was popular during the 17th and 18th century when democracy didn't exist, and the Kings and Queens were eager to increase their personal wealth, power and greatness.
I would say no. Use a website like Britannica
