Question

Universal Containers wants customers to have the ability to log cases with structured data and route based on Urgency and Product Line. How should a Consultant accomplish this?a. Standard Email-to-Case with assignment rules b. Lightning Email with web routing prioritization c. Omni-Channel with prioritized queues d. Standard Web-to-Case with assignment rules

Answer 1

Answer:

The correct answer is letter "A": Standard Email-to-Case with assignment rules.

Explanation:

Salesforce is a Customer Relationship Management software that helps businesses to connect with their clients and obtain more information about them. Salesforce services allow companies to use cloud technology to follow-up on clients' activities, optimize marketing strategies and coordinate new service sales.

The Email-to-Case e-mailing feature allows clients to create cases and alerts when customers send messages to the e-mail address the company assigns for this according to the purpose the firm wants to give to this box.