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uranmaximum [27]
3 years ago
7

Describe what skills are required by the helpdesk technician for each step in a typical incident process.

Computers and Technology
1 answer:
LuckyWell [14K]3 years ago
4 0
Not sure if this is whqat you are refering to. But here goes:<span>Typical steps in an incident process.</span>
Recieving--Incident is reported
Validating--incident verified as valid for the help desk to address
Logging--ticket entered into an incident application
Screening--determine symptoms
Prioritizing--determine importance of incident
Assigning--handle or escalate
Escalating--refering to higher level tier
Resolving--problem resolved
Closing--logging resolution and changing ticket status
Hope this helped.

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Design a 4-bit register that can accept an input from the user and store the accepted input. The 4-bit register will operate in
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The answer & explanation for this question is given in the attachment below.

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Dеclarе and allocatе mеmory (on thе hеap) for a two-dimеnsional array of strings namеd carMakеs with 20 rows, еach with 6 column
Lena [83]

Answer:

string ** carMakes=new string*[20];  

   for(int i=0;i<20;i++)

   {

       carMakes[i]=new string[6];

   }

Explanation:

The above written piece of code is in C++ and it will declare and allocate memory on the heap for a 2-D array of strings with the number of rows 20 and number of columns 6 with name of the array carMakes.

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Which of the following are online presentations that people either view live or download later from the​ web? A. Podcasts B. Web
Elanso [62]

Answer:

The correct answer to the following question will be Option B (Webcasts).

Explanation:

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Therefore, Option B is the right answer.

3 0
3 years ago
Implement a Breadth-First Search of the people in the network who are reachable from person id 3980. You can implement BFS with
Gnoma [55]

Answer:

Check the explanation

Explanation:

import java.io.File;

import java.io.FileNotFoundException;

import java.util.LinkedList;

import java.util.Scanner;

import static org.junit.Assert.assertEquals;

/**

* CS146 Assignment 3 Node class This class is used for undirected graphs

* represented as adjacency lists The areFriends() method checks if two people

* are friends by checking if an edge exists between the two

*

*/

public class NetworkAdjList {

   // Initialize array with max number of vertices taken from SNAP

   static int max_num_vertices = 88234;

   static LinkedList<Integer>[] adjacencyList = new LinkedList[max_num_vertices];

   public static void createAdjacencyList() {

       // Initialize array elements

       for (int j = 0; j < max_num_vertices; j++) {

           adjacencyList[j] = new LinkedList<Integer>();

       }

       // Get file path of the 3980.edges file

       String filePath = "C:\\Users\\shahd\\Documents\\CS146\\Assignment 3\\Question 3\\Question3\\src\\a3\\3980.edges";

       File f = new File(filePath);

       // Use Scanner to read edges from the file and put it into adjacency list

       int a;

       int b;

       try {

           Scanner fileIn = new Scanner(f);

           while (fileIn.hasNext()) {

               a = fileIn.nextInt();

               b = fileIn.nextInt();

               adjacencyList[a].add(b);

               adjacencyList[b].add(a); // We need to add the edges both ways

           }

       } catch (FileNotFoundException e) {

           e.printStackTrace();

       }

   }

   public static boolean areFriends(int A, int B) {

       // If the adjacency list contains (A, B) edge, then return true, else false

       if (adjacencyList[A].contains(B)) {

           return true;

       } else {

           return false;

       }

   }

  private static void bfsHelper(boolean visited[], int currentNode, int dis, int sourceNode) {

       dis++;

       if(!visited[currentNode]) {

           visited[currentNode] = true;

           

           for(int neighbor: adjacencyList[currentNode]) {

               System.out.println(neighbor + " is at a distance of " + dis + " from " + sourceNode);

               bfsHelper(visited, neighbor, dis++, sourceNode);

           }

       }

   }

   public static void BFStraversal(int start) {

       boolean visited[] = new boolean[max_num_vertices];

       bfsHelper(visited, start, 0, start);

   }

   public static void main(String[] args) {

       /**

        * These test cases assume the file 3980.edges was used

        */

       createAdjacencyList();

       System.out.println("Testing...");

       assertEquals(areFriends(4038, 4014), true);

       System.out.println("1 of 7");

       System.out.println("Testing...");

       assertEquals(areFriends(3982, 4037), true);

       System.out.println("2 of 7");

       System.out.println("Testing...");

       assertEquals(areFriends(4030, 4017), true);

       System.out.println("3 of 7");

       System.out.println("Testing...");

       assertEquals(areFriends(4030, 1), false);

       System.out.println("4 of 7");

       System.out.println("Testing...");

       assertEquals(areFriends(1, 4030), false);

       System.out.println("5 of 7");

       System.out.println("Testing...");

       assertEquals(areFriends(4003, 3980), true);

       System.out.println("6 of 7");

       System.out.println("Testing...");

       assertEquals(areFriends(3985, 4038), false);

       System.out.println("7 of 7");

       System.out.println("Success!");

   }

}

**************************************************

8 0
3 years ago
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